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Owner of the online store Gabrie.ee (hereinafter referred to as the Online Store) is Gabrie OÜ, registry code 17386630, located at Pärna-4, Nava village, 49212 Jõgeva parish, Jõgeva county, Estonia.
Validity of the sales contract, product, and price information
The terms and conditions apply when purchasing goods from the Online Store.
Prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price. All prices in the Online Store are in euros.
The delivery fee depends on the buyer’s location and delivery method. The delivery fee is displayed to the buyer during order placement.
Information about the product is provided directly next to the product in the Online Store.
Order placement
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required data fields and select a suitable delivery method. Then the total amount will be displayed on the screen, which can be securely paid using the following payment methods:
Estonian bank payments
Finnish bank payments
Latvian bank payments
Lithuanian bank payments
Visa/Mastercard card payments
Apple Pay and Google Pay
Note: When paying via bank link, be sure to click the “Return to merchant” button on the bank’s page.
Payments are handled by Montonio Finance UAB. Payment is made outside the Online Store in a secure environment — bank link payments happen in the secure environment of the respective bank, and credit card payments happen in the secure environment of Montonio Finance UAB. The seller does not have access to the customer’s bank or credit card details. The contract takes effect from the moment the payable amount is received in the Online Store’s bank account.
The Online Store owner is the data controller of personal data and forwards the necessary personal data for payment processing to the authorized processor Montonio Finance UAB.
If the ordered goods cannot be delivered due to the product being out of stock or for other reasons, the buyer will be notified as soon as possible, and the paid money (including delivery costs) will be refunded without delay, but no later than within 14 days of the notification.
Delivery
Goods are shipped to the following countries: Estonia
The buyer has the following options for receiving goods:
Omniva parcel machines
Smartpost parcel machines
DPD parcel machines
The buyer bears the shipping costs, which are shown with each delivery option.
Domestic shipments within Estonia generally arrive at the buyer’s specified destination within 2-3 working days from the conclusion of the sales contract. Deliveries outside Estonia take up to 14 calendar days.
In exceptional cases, the seller has the right to deliver the goods within 45 calendar days.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the online store contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day return right, the ordered goods must not be used otherwise than necessary to establish their nature, properties, and functioning in the same way as allowed when trying goods in a physical store.
If the goods have been used for other purposes than necessary to verify their nature, properties, and functioning, or show signs of use or wear, the Online Store has the right to reduce the refundable amount accordingly.
To return goods, a request must be sent to the email address info@gabrie.ee no later than 14 days from the receipt of the goods.
Return shipping costs are borne by the buyer, except if the return reason is that the product does not conform to the order (e.g., wrong or defective product).
The buyer must return the goods within 14 days after submitting the withdrawal request or provide proof that the goods have been handed over to the carrier within the specified period.
The Online Store will refund all payments received under the contract to the buyer immediately, but no later than 14 days after receiving the withdrawal request and the returned goods.
The Online Store may refuse refunds until it has received the returned goods or the buyer has provided proof of dispatch, whichever occurs first.
If the buyer explicitly chooses a delivery method other than the cheapest standard delivery offered by the Online Store, the Online Store is not obliged to refund the cost exceeding the standard delivery fee.
The Online Store has the right to withdraw from the sales transaction and demand the return of goods if the product price was significantly misstated below market value due to an error.
Right to claim
The Online Store is responsible for goods sold to the buyer that are non-conforming or defective at the time of delivery, for up to two years from the date the goods were delivered to the buyer. For the first year from delivery, it is presumed that the defect existed at the time of delivery, and the Online Store has the burden to prove otherwise.
The buyer must report defects within two months by emailing info@gabrie.ee.
The Online Store is not responsible for defects that arise after the goods have been handed over to the buyer.
If a product purchased from the Online Store has defects covered by the Online Store’s responsibility, the Online Store will repair or replace the defective product. If repair or replacement is not possible, the Online Store will refund all payments made under the sales contract.
The Online Store will respond to consumer complaints in writing or in a format that can be reproduced in writing within 15 days.
Direct marketing and personal data processing
The Online Store uses personal data entered by the buyer only for order processing and delivering the goods. The Online Store transfers personal data to transport service providers to deliver the goods.
The Online Store sends newsletters and offers to the buyer’s email address only if the buyer has explicitly agreed by entering their email address on the website and expressing consent to receive direct marketing messages.
The buyer can unsubscribe from marketing emails at any time by notifying the Online Store via email or by following the instructions in the emails.
Dispute resolution
If the buyer has complaints regarding the Online Store, they must send them by email to info@gabrie.ee.
If the buyer and Online Store cannot resolve the dispute amicably, the buyer may contact the Consumer Dispute Resolution Committee. Terms of procedure and application form are available here. The Committee has the competence to resolve disputes arising from contracts between the buyer and the Online Store. Review of complaints by the Committee is free of charge.
The buyer may also use the European Union’s Online Dispute Resolution platform.